Contact Us

Contact

How Can We Help?

Whether you need guidance choosing the right desk or chair, have an order question, or want setup advice, our team is ready.

Most messages answered within 1 business day
Ways To Connect

Choose Your Channel

Email

support@ergobackshield.com
Replies within 24 hours

Phone

(877) 378-3106
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions

How long will it take to receive my order?

Orders are processed within 1 to 3 business days, with transit taking an additional 5 to 8 business days. That means total delivery time is typically 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your package in real time.

Do you offer free shipping?

Yes, we offer free shipping on most orders within the Continental U.S. The only exclusions are Alaska and Hawaii. Orders ship via USPS, UPS, or FedEx based on your destination and package size. Please see our Shipping Policy page for full details.

What is your return policy?

We want you to be completely satisfied with your ergonomic setup. If something is not the right fit, please contact our support team to initiate a return or exchange. Visit our Returns & Refund Policy page for complete eligibility details and timeframes.

Can I exchange my chair for a different model?

Absolutely. If you would like to swap your ergonomic chair, standing desk, or treadmill for a different model, reach out to us via email or phone. We will walk you through the exchange process and help you find the best option for your workspace needs.

How do I choose the right ergonomic chair for my needs?

The best chair for you depends on factors like your height, the length of your typical work session, and any specific back support preferences. Our product descriptions include detailed specifications and adjustment ranges. You are also welcome to contact us directly for a personalized recommendation.

Do your standing desks come with assembly instructions?

Yes, every standing desk ships with clear, step-by-step assembly instructions and all necessary hardware. Most customers complete setup within 30 to 60 minutes. If you run into any questions during assembly, our support team is happy to help you through the process.

Do you charge sales tax?

Sales tax is collected on orders shipped to: Texas. Tax is calculated and displayed at checkout. No sales tax is charged on orders shipped to other U.S. states.

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Drop Us A Line

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Availability

Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

What We Stand For

Fast Response

Our support team responds to every inquiry within one business day, so you are never left waiting.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Ergonomic Expertise

Every product is selected with workspace comfort and posture support in mind, designed for long-term daily use.

Free Shipping

Orders within the Continental U.S. ship free with tracking included, so you can follow every step of delivery.

Owned and operated by GuruPay LLC · 5305 Wishek Cv, Austin, TX 78730