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Questions about your order or workspace setup? ErgoBackShield is owned and operated by GuruPay LLC.
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Frequently Asked Questions
How long does shipping take?
Orders are handled in 1 to 3 business days and ship via national carriers, arriving in 6 to 11 business days total. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
If tracking is provided for your order, use the carrier link in your shipping notification. Contact support@ergobackshield.com if you need help with a specific order.
What is your return policy?
Returns are accepted within 30 days. Review the Return Policy for eligibility, return shipping, fees, and instructions before sending an item back.
Can I exchange an item for a different model?
Review the Return Policy or contact support before sending an item back. Replacement availability and any applicable terms depend on the requested item.
How do I choose the right ergonomic chair or desk?
Compare the listed dimensions, materials, and adjustment features on each product page. Contact support if you have a product-specific question.
Are your standing desks compatible with dual monitor setups?
Check the listed dimensions and specifications before choosing a workspace setup. Contact support if a required dimension or load limit is not listed.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Human Support
Use email, phone, or storefront chat to reach the support team.
Secure Checkout
Orders are completed through Shopify secure checkout.
Clear Policies
Review the store policies for the terms that apply to your order.
Shipping Information
Free shipping is available on most orders within the continental U.S.
