Shipping policy

We are committed to getting your ErgoBackShield products to you efficiently. Here's what you need to know about our shipping process.

This Shipping Policy explains how ErgoBackShield processes and ships orders placed on ergobackshield.com. Business days are Monday through Friday, excluding public holidays.

Order processing

Orders are typically processed within a few business days. You will receive a confirmation email with tracking information once your order ships.

Orders are prepared for shipment after payment is confirmed. If an item requires additional handling time, that will be noted on the product page and will take precedence over the general timing on this page.

Delivery estimates

Estimated delivery time for most orders is an estimated timeframe shown at checkout. Delivery estimates are provided in good faith and are not guaranteed; actual delivery times may vary based on the destination, the carrier, and factors outside our control.

Shipping details

  • Shipping times may vary based on your location and product availability.
  • We currently ship to specified regions. Please check our shipping options at checkout.
  • Any customs duties or taxes for international orders are the responsibility of the customer.

Shipping costs

Shipping costs, where they apply, are calculated and displayed at checkout before you complete your order.

Order tracking

When your order ships, we will send tracking information by email when it is available so you can follow your delivery.

Delivery issues

If your package is delayed, appears lost, or is marked delivered but you have not received it, please contact us at our Contact page so we can help. If your order arrives damaged, keep the packaging and contact us promptly with photos so we can arrange a replacement or refund as appropriate.

Address accuracy

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly entered address. If a package is returned to us because of an address issue, we will contact you to arrange reshipment.

International shipping

Where international shipping is offered, orders may be subject to duties, taxes, or import fees charged by the destination country. These charges are the responsibility of the recipient.

Sales tax

Sales tax, if applicable, is calculated and displayed at checkout.

Contact

For any shipping questions, contact us at our Contact page.