Refund policy
At ErgoBackShield, we want you to be comfortable with your purchase. This policy outlines our return and refund process.
We want you to be satisfied with your purchase from ErgoBackShield. This policy explains when and how returns and refunds are handled for orders placed on ergobackshield.com.
Return window
We offer a 30-day return window, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it — unused and in its original packaging with any tags and accessories — along with proof of purchase.
Eligibility
- Products must be in their original condition and packaging.
- Proof of purchase is required for all returns.
- Returns must be initiated within the specified return window.
How to start a return
To start a return, please contact our support team. Once approved, you will receive instructions for shipping your item back. Refunds are processed after we receive and inspect the returned product.
To start a return, contact us at our Contact page with your order number and the reason for the return. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.
Damaged, defective, or incorrect items
Please inspect your order upon delivery and contact us promptly if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Photos of the issue and your order number help us resolve it quickly.
Return shipping
You are responsible for return shipping costs on change-of-mind returns. For items that arrive defective, damaged, or incorrect, we cover the cost of return shipping. If a restocking fee applies to your return, we will let you know before you ship the item back.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, your refund will be issued to your original payment method. Depending on your bank or card provider, it may take additional time for the refund to be posted.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Cancellations
Orders may be canceled for a full refund before they have shipped. Once an order has shipped, please follow the return process described above.
Non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalized products, and intimate or sanitary goods, as well as gift cards and downloadable digital items. Please contact us if you are unsure whether your item is eligible.
Warranty
Eligible products may be covered by a manufacturer warranty where applicable.
Your consumer rights
This policy does not affect any statutory rights you may have under applicable consumer protection law.
Contact
If you have any questions about returns or refunds, contact us at our Contact page.
